Payment policy

This policy was last updated on 01.01.2024.

This policy forms an integral part of the General Terms and Conditions of Snapbau

What payments are governed by the Snapbau platform?

Snapbau takes the following payments from its users:

1. From Buyers / Snappers – subscription payments per the subscription package that is selected by the buyer
2. From Suppliers – commission payment on executed sales (2% or as defined to the supplier)

The payment due to Snapbau by users of the platform is for provision of the software and marketplace services of the platform. Snapbau is not responsible nor liable for the sale of goods and / or services on the platform.

The payments for goods purchased via the Snapbau platform is not received by Snapbau. The payments for all purchases of goods and / or services executed via the Snapbau platform is to be made directly to the supplier directly responsible for the sale of the goods and / or services being purchased per the terms of sale, delivery, and payment of the supplier.

Methods of payment available to Snapbau users

Snapbau accepts payments from Buyers and Suppliers as follows:

1. Buyers: payment of subscription packages can be done via credit card or via bank transfer against the invoice issued by Snapbau .
2. Suppliers: payment via bank transfer against invoice issued by Snapbau.

If the Buyer and / or Supplier is a Swiss-based entity, for payments against invoice, the User will be provided with the bank details of Snapbau as well as the corresponding QR-invoice. For all Buyers and / or Suppliers based outside of Switzerland, the invoice will be provided with only the bank details of Snapbau.

The Buyer and Supplier acknowledge that payment via bank transfer of fees due will be only confirmed by Snapbau upon receipt of the funds paid into the account of Snapbau. Extracts of payment confirmations sent by the Buyer and / or the Supplier to Snapbau will not be considered as an acknowledgement of payment.

Conditions of payment

For all payments made by credit card, the payment will be automatically deducted from the card once the User successfully enters the details of their credit card into the Snapbau system.

For all payments made via bank transfer against issued invoices,

1. For Buyers: the payment will be due upon receipt of the invoice within 7 working days
2. For Suppliers: the payment will be due within 10 days of receipt of the invoice

Late payment penalties

For unpaid invoices, Snapbau reserves the right to charge penalties for late payments. Penalties will be charged in proportion to the amount being invoiced as well as the extent of the delay.

Reimbursements and credit notes

For Buyers of the Snapbau platform, once the subscription has been selected and paid for, Snapbau does not offer any reimbursements or credit notes for termination of the subscription before the end of the subscription period (there is no early termination of the subscription package).

For Suppliers of the Snapbau platform, if the amount initially invoiced is revised by the Supplier due to defective merchandise, return of merchandise, etc, Snapbau will issue a credit note to be deducted from the next invoicing period of the Supplier upon the following conditions:

1. The Supplier must provide proof of return of merchandise / reimbursement of funds to the buyer.
2. Examples of accepted proof are official credit notes issued to the Buyer that clearly indicates the details of the Buyer as well as the value of the merchandise being credited back to the buyer.
3. Cash register receipts are not accepted.
4. Confirmation of merchandise return documents are not accepted.